LONDON ASSOCIATION OF FUNERAL DIRECTORS

LONDON ASSOCIATION OF FUNERAL DIRECTORS

Representing Funeral Directors & Associated Businesses in London & the Home Counties

Why choose a Member Firm? 

Our members are confident of the service they provide, the quality of their facilities and the professionalism of their people. 

The choice of funeral director is one of the most important decisions to be made after a bereavement and this is at a time when decision making is at its hardest. Each area of London has a unique culture and personality and our members understand the communities in which they work and the diversity of customs and practices of local families.

As a condition of Membership, members of the London Association of Funeral Directors agree to comply with the NAFD Funeral Director Code. This Code is founded on the following eleven mandatory principles; members must:

1

Act in the best interests of each client and prospective client;

2

Provide the best possible level of care to bereaved people, keeping in mind the specific needs of each client and family;

3

Respect and maintain the dignity of deceased people in your care at all times;

4

Act transparently, with honesty and integrity;

5

Provide clients will full and fair information about services, products and associated prices;

6

Behave in a way that promotes and maintains public trust in their business, the funeral directing profession and related industries;

7

Comply with all legal and regulatory obligations and deal with their regulators in an open, timely and cooperative manner;

8

Run their business effectively and in accordance with proper governance and sound risk management principles;

9

Run their business in a way that encourages equality of opportunity and respect for diversity;

10

Run their business in a way that encourages a culture that values and welcomes both negative and positive feedback as a way of putting things right and continuously improving service; and

11

Conduct appropriate due diligence in relation to all third-party contractual relationships that have the potential to negatively impact clients.

Although the vast majority of funerals are completed to the satisfaction of the client, there are occasions when something does not go well and help is needed from an independent party to resolve the situation.

NAFD Resolve is an independent dispute resolution service, which is designed to protect clients by providing a forum in which they can raise a complaint and seek redress, while avoiding any stressful confrontation. It includes independent conciliation and adjudication services provided by CEDR – the Centre for Effective Dispute Resolution.